How to be a good trusted friend

2 min read

A guide to money conversations

There are many ways to help someone using Touco. If you’ve already been invited to be a trusted friend, you were likely chosen because your support is great as it is.

We still recommend you both go through the following guide together to get the best out of using Touco.

Trusted friend pledge

“I promise to look out for your alerts, and talk to you as soon as possible when I see them.”

How to support someone

Once your friend knows they have your support, establish some basic rules. This means making a plan for when an alert is sent, or in case of an emergency.

Use the templates below to start this conversation together.

Set expectations

The following is an example of how you can communicate your preferences when it comes to supporting someone. Use this as a starting point.

I will be your trusted friend for as long as you need me.
When I see an alert, I will reply within 24 hours.
When I reply, I will text you.
If I don’t hear back, I will call you.
I will reply evenings and weekends.
I can’t reply Monday to Friday work hours.

Talk about support

There’s lots of different ways to provide support. Here are some examples of how people have used Touco.

I want to help you with out of control spending

This means I can
Set aside time to sit and chat
Help you make returns

But I probably won't
Loan you money
Give you money advice
I want to help you manage our household money.

This means I can
Help with meal planning
Help switch providers
Help make bill payments

But I probably won't
Plan your personal budgets
I want to help you when your health isn't great.

This means I can
Call and talk to companies you owe
Open your post
Call your GP or bank in a crisis
Take care of your bank accounts
Make payments using your money

But I probably won't
Loan you money
Give you money advice

In an emergency

Have you done everything expected of you?
Are you overwhelmed or in need of extra support?
Does your friend need help from their bank or GP?

If you answered yes to any of the above, and are worried your friend’s situation is not improving, we recommend the following:

  1. Use our resources
    Encourage your friend to visit our emergency resources on our support page.
  2. Ask them to reach out
    Suggest your friend get in touch with their GP or bank, or help with this if you can.
  3. Reach out to others
    Reach out to others who can support your friend, like friends and family, where it's safe to do so.
  4. Talk to someone
    Get in touch with The Samaritans who can help advise you further on supporting your friend.

If your friend is in danger speak to someone now

Call 999 if your friend is in immediate danger. You can ask to stay on the line while you wait for help to arrive.

You can also advise them to call Samaritans on 116 123, which is available 24 hours and free.



Manage money better, supported by someone you trust. We make products for carers and those they care for.

Have questions or feedback?

Our support team is here to help with any questions or concerns. We're available via chat, phone, and email from Monday to Friday, 9am till 6pm.

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