Talking to a loved one about Touco

3 min read

If you have been a carer for a while with experience of helping others manage their finances, you might not find it hard to talk about Touco. If you've also got Power of Attorney, chances are you've already had these money conversations in depth.

You might, however, be new to caring or just find talking about money difficult, no matter how many times you do it. Or you might be the one in need of support, but don't know how to go about asking for it.

We're here to help. Here are some tips for navigating the conversation, regardless of how much experience you have.

If you want to offer someone your support

Money is a sensitive topic that can cause people to feel embarrassed, ashamed or defensive. That's why it's important to approach any money conversations from a supportive and non-judgemental standpoint.

When reaching out to a friend or family you want to help, frame the conversation with gentle support. Reassure them that you want to help ease any burdens they're carrying and be there for them in their time of need. You could also tell them that they're not alone in their situation, and you're there to prove it. Then tell them about the Touco app, how it works, and that you'd like to use it to help them.

If you feel you need to, you can set expectations around what this help might look like. The following are examples of how you can communicate your preferences when it comes to supporting someone. Use this as a starting point.

I will be your trusted friend for as long as you need me.

When I see an alert, I will reply within 24 hours.

When I reply, I will text you.

If I don’t hear back, I will call you.

I will reply evenings and weekends.

I can’t reply Monday to Friday work hours.

You could also be specific and set boundaries around the kinds of support you want to offer. These are some of the ways people have used Touco:

I want to help you with out of control spending

This means I can
Set aside time to sit and chat
Help you make returns

But I probably won't
Loan you money
Give you money advice

I want to help you manage our household money.

This means I can
Help with meal planning
Help switch providers
Help make bill payments

But I probably won't
Plan your personal budgets

I want to help you when your health isn't great.

This means I can
Call and talk to companies you owe
Open your post
Call your GP or bank in a crisis
Take care of your bank accounts
Make payments using your money

But I probably won't
Loan you money
Give you money advice

If you want to invite someone to support you using Touco

It's difficult to ask for help, even when we know we need it. It's normal to not want to be a burden to anyone when you're struggling, but reaching out to someone who has your best interest at heart can make a world of difference.

It can help us feel like less of a burden if we know exactly what we need and what we're asking for. So, you could prepare for the conversation by making a note of what you're struggling with in terms of managing your finances. For example, you might need help with budgeting or keeping on top of bills. Make a list of the things you'd like support with and have them ready for the conversation.

When the time comes, you can thank them for any support so far and be honest about needing help. Talk the them about what support might look like, and be sure to understand how Touco works, so you can explain to them how it can help them help you. Try to come to an agreement that works for both of you. Give them time to think about it, if they need to.

Nikki Adebiyi

Nikki Adebiyi

Community Lead at Touco

Have questions or feedback?

Our support team is here to help with any questions or concerns. We're available via chat, phone, and email from Monday to Friday, 9am till 6pm.

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